Vertiv Service Level Agreement

Proactive device maintenance reduces downtime and extends device life, maximizing return on investment and increasing system availability. Vertiv supports entire critical infrastructure with a full range of services that improves network availability and ensures absolute 24-hour security. With the most comprehensive and comprehensive service presence in the sector and more than 600 customer healthcare engineers in Europe, the Middle East and Africa, Vertiv ensures that your business is 100% protected and that help is close if necessary. Installation, commissioning, commissioning, location assessment, battery maintenance, replacement, upgrade, upgrade, 24/7 emergency service, remote monitoring and diagnosis are just a selection of services that contribute to business continuity. A service contract ensures that the infrastructure is maintained on a regular basis to avoid unexpected and costly downtime. Vertiv service contracts cover all technologies and can be adapted to individual business requirements. Regular critical infrastructure service ensures operating time and reduces total operating costs over the life of the devices. Vertiv service technicians are trained and experienced professionals who complete an average of one week of intensive training per term, or one month of full-time training per year. All service technicians are certified according to wider and wider European and international rules and standards. A large delivery of ready-to-use critical parts allows customer engineers to respond to demands in record time and ensure a top-notch fixed rate in the event of an unlikely error. Our approach to critical infrastructure maintenance covers all aspects of availability and performance, from individual electrical and refrigeration installations to all critical systems. Our Customer Support Center experts are also on hand 24 hours a day to help you in real time.

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