Support And Maintenance Agreement Template

This document is also available in standard and long versions. If the service provider acts as a processor of personal data about the data provided by the customer, you should either use one of these longer documents or supplement that document with a data processing contract. Any software that will be replaced during the duration of this contract includes all warranties and agreements, including the purchase of this software. You are not a software technology, so order your software maintenance services. A software maintenance contract helps define the relationship between a business owner and a technology support company or contractor. Or maybe you are the software professional and want to get your last contract in writing. A software maintenance contract contributes to this. PandaTip: The price table in the above model must be completed to reflect any storage, expense or other expected costs associated with this software maintenance contract. If, at any time, no payment has been received for conditions that have not been agreed between the parties, this is an infringement and is grounds for termination of this software maintenance contract.

All notifications regarding this software maintenance agreement are made in writing and are sent to the responding party either by person, e-mail or email, to the following addresses. Software assistance, maintenance and consulting contract The arbitrator does not have access to amend or modify this agreement in any way. From the date of the contract beyond the date of the contract, the service provider will begin to maintain the owner of the software for a period of 12 months, unless a termination is requested by one of the parties. The owner of the software is responsible for all taxes, titles and fees incurred by the local government, the federal government or any other government agency under this software maintenance contract for the duration of the agreement. The owner of the software may request, at his sole discretion, a cost report and a price comparison for all the materials necessary for this software maintenance contract. Assistance and maintenance services are linked in several respects. For example, problems identified by support services can finally be resolved with the help of maintenance services. Any changes or costs resulting from corrections or an exchange of errors in the software will remain the responsibility of the software owner throughout the agreement.

In the event that one of the parties in the software maintenance contract falls into question under the conditions, the party in question must inform the defaulting party in writing. Under this agreement, maintenance services are provided for certain identified software. Maintenance services are set to cover the provision and/or application of updates and updates for the software to be maintained. The service provider is expected to provide services to a defined standard (for example. B with appropriate diligence and skill) and have the right to suspend services in the event of non-payment by the customer. PandaTip: The signature sections of this software maintenance model allow you and the software owner to sign this agreement from your computer, smartphone or tablet. In the event of disagreement or controversy during the duration of this software maintenance contract, both parties agree to seek an arbitration procedure to resolve these manners. As software maintenance contracts go, this one is short, simple and easy to use. The main maintenance services are the provision and/or application of software updates and upgrades. This agreement contains all the provisions you can expect in any maintenance contract for the software, but not many others.

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